Full refund only if you call and directly talk to us to cancel at least 24 hours prior to departure time. This is a strict policy.

All trips subject to change due to weather! You will be 100% refunded if we need to reschedule due to weather or you will be given priority on rebooking. Money-back guarantee you will see sharks and turtles on the Pelagic and Honu Charter.

If you are not contacted about a cancellation, expect your charter to run, and please arrive on time!

IS THERE AN AGE LIMIT OR HEIGHT LIMIT FOR PEOPLE WHO CAN PARTICIPATE IN THE PELAGIC PROGRAM?

There is no age or height limit to come onboard the vessel. However, participants must be at least 4ft tall to get into the water. We require persons under 80lbs to bring an additional life vest that fits snuggly. We are not able to care for infants or tiny children, please leave them in the care of a loved one on land while you enjoy your time out at sea with us. You must be physically fit and able to swim if you want to get into the water, if you are not you are still able to join us up top on the boat, see the animals, and learn the techniques, it is still a lot of fun and educational even just from the boat-riders option for top-side only.

HOW DO I PREVENT SEASICKNESS?

Make sure to get enough rest the night before and take sea sickness medicine the night before as well as 2 hours before boarding the boat. Dramamine is a common over-the-counter antiemetic pill that helps treat and prevent the symptoms of motion sickness. Avoid eating and drinking any acidic foods and beverages, like coffee, oranges and orange juice, and alcohol. We recommend you eat crackers or bread, something dry and bland to help soak up stomach acids before boarding. If you start to feel sea-sick while on the boat look at the horizon, stand in the back in the fresh breeze, try to keep cool, drink only little sips of water and chew on ginger (you must bring your own onboard).

CAN YOU GUARANTEE SAFETY IN THE WATER?

Because it is an open ocean and uncontrolled environment we cannot guarantee safety. There are occasionally jellyfish, sharks, and other wild animals. The owners and all current crew do however have a 100% safety record and we have taken hundreds of thousands of people out in the ocean with zero incidents for over twenty years (owners have operated for over twenty years, the crew goes through a minimum of one-year training) however it is a wild environment so we cannot and do not guarantee your safety. We have the most experienced, professionally trained, and medically certified safety divers/marine biologists/divemasters in the water with you at all times. They are specifically trained in Hawaii for this specific area and conditions and they are the first ones in the water and the last ones out. Please check out our “MEET OUR TEAM” page and youtube videos if you’re interested in learning more about a few of our team members.

IʻM NOT A GOOD SWIMMER, CAN I STILL PARTICIPATE?

Yes, you can still participate, however, we strongly encourage you to practice swimming and specifically using a snorkel beforehand. We have a divemaster in the water at all times as well as a floating safety line attached to the side of the boat that you can hold onto. Please do not be shy and please be sure to let the divemaster and captain know that you are not confident in your swimming abilities! Safety is our number one priority! We do recommend you try snorkeling before signing up, if at all possible, to be able to enjoy our experience to the fullest. If you are not comfortable snorkeling, please consider joining us on the boat as a “Ride Along.”

DO I NEED ANY PREVIOUS DIVE EXPERIENCE?

You do not need any previous dive experience, it is NOT a scuba dive. It is a snorkel with the opportunity to swim down, but you do not need to swim below the surface if you donʻt want to. the water is usually at least 70+ft visibility and you can see everything from the surface.

CAN I BRING MY OWN CAMERA/GOPRO?

YES! However, small handheld cameras are not permitted in the water and GoPros are only permitted in the water if they are mounted on a dark-colored pole at least 6 inches in length. We do have some GoPro poles on board if you donʻt own one that can be borrowed for free, however, the poles are older and we will not be held liable if the pole breaks and you lose your GoPro.

DO I HAVE TO HAVE A WETSUIT?

A wetsuit is not required or needed for this program, but a rash guard is recommended for sun and jellyfish protection. We also provide rash guards for you to use, just ask when you board. If you get cold easily we recommend bringing a wetsuit.