Any tours canceled within the final 72 hours prior to the start of your tour will not receive a refund.

How Many People Can You Fit In A Jeep For A Tour?
We can fit 3-4 people in a Jeep. We have several Jeeps that can caravan together if your group is larger than 4.

Do You Pick Us Up?
Yes. We offer complimentary pickup at your hotel, vacation rental, or cruise ship.

Are Your Jeep Tours Private?
Yes. We only offer completely private and customized tours of Maui for our guests. Rather than joining a loaded bus tour with strangers, your group is assigned your own tour guide for the entire day to do and experience whatever you’re interested in. Your tour guide is also your driver so you can enjoy the sights, sounds, and tastes at your own pace.

We Want To See The Road To Hana But Don’t Want To Be There All Day. What Do You Recommend?
We would recommend the Halfway to Hana adventure. This is the perfect tour for those who just want just a sample of the famous Hana Highway. You will experience the rainforest, a few waterfalls, and incredible coastal views. Plus, we will share geological and historical tidbits along the way. All in the comfort of a Jeep–with the convertible top up or down–whatever you’d like.

We Have Already Booked A Waterfall Hike. What’s Something Else We Can Do On The Jeep Tour?
We offer a variety of experiences. Our best one is traveling on the road to Hana. Most tour companies travel clockwise and hurry you from place to place. With our Jeep, we can go off the main highway and explore areas no one else can. We can go to the Hana Lava Tube, a black sand beach, and swim in waterfalls. Let us know how much time you have and what activities interest you ahead of time.

How Long Is The Road To Hana Tour?
There’s a Halfway to Hana 6-hour tour, a Road to Hana 8-9 hour tour, and a Circle Hana (or Reverse Hana) Highway 9-10 hour tour. You can select the adventure that is right for you.

What Time Do The Tours Begin?
All Hana adventures begin at 6:15 am. This early start time allows us to get ahead of the crowds and you can enjoy the popular locations with a few people as possible. If 6:15 am is too early for you, we can pick you up at a time that works best for you (no later than 9 am).

The West Maui Mountain adventure begins at 9 am.

What Should We Bring On Our Tour, And What Do You Provide?
We recommend you bring swimwear, towels, a rain jacket, long sleeve shirt, sandals, a hat, sunscreen, bug repellent, and sunglasses. We provide bottled ice water and a cooler. Feel free to bring whatever food/drink you may need with you as well. Lunch and snacks can be purchased at several roadside stands–and we can recommend good places. Bring cash as many of these places have no internet.

Do Your Tours Enter The Haleakala National Park?
No. We do not enter the Kipahulu area (Seven Sacred Pools) nor the Summit Area (crater) of Haleakala National Park.

We offer a full refund up until two weeks prior to your tour. Any tours canceled within the final two weeks prior to your tour, will incur a $50 cancellation fee per booked Jeep. (This covers the Waianapanapa State Park voucher, which gets you into the black sand beach and which is non-refundable, as well any administration fees involved with cancellation.) Any tours canceled within the final 72 hours prior to the start of your tour will not receive a refund.

With the uncertainty of COVID, we have been more flexible with last minute emergencies. We may be able to offer a 50% refund OR 100% credit for a future booking, if a cancellation falls within the 72-hour period. The exception would be if Hawaii or Maui shut down completely again, we would have to offer only future credit, until we are able to open again.

If you need to cancel or change your booking, please email your request to admin@hoalohajeeps.com.