PLEASE READ THE CANCELLATION POLICY:

Customers will receive a full refund in case of operator cancellation due to weather, boat mechanical issues, boat guest capacity not met or other unforeseen circumstances. Contact us by phone to inquire about a cancellation. Full refund when canceling 72 hours before the tour. No-shows will be charged the full price.

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By booking you agree to our policy terms and conditions

Check-in time Policy Terms & Conditions:

We change the check in time on rare occasions due to boat capacity not being met, weather conditions, sunrise & sunset changes throughout the year, etc. please make sure your day is open and free within several hours of your check in time if it must be moved. You must be available to move check in time. Please keep your form of communication on cell phone available at all times throughout the day of your tour.

Terms and conditions policy of our check in time / tour duration

For manta ray tour specifically *

The tour duration time is NOT exact.
Water time is not exact.
Don’t expect a set schedule on this tour.

This is a Wildlife tour and there are many variables.

( weather conditions, manta ray sightings, boat traffic at the dock, etc. )

All of this can cause delays in the tour.
Which could make us run a few minutes late to an hour or even more late. This is just the nature of this specific type of tour with any operator.

If you purchased tickets, you agree to the terms and conditions policy.

Boat Capacity Policy Terms & Conditions:

We need a minimum of 8 guest for the tour to operate.
Its rare we don’t meet the capacity!
If your tour time slot doesn’t fill up, we will move you to a different time slot or day. We will contact you 30 minutes or more before the tour if not enough bookings.

Guarantee Policy:

No refunds if not seen, wildlife is NOT guaranteed. Come Again Free if not seen, this is based on available an hour before the tour you’d like to go on again.
If these terms & policy don’t work for you, please cancel with us.

*By purchasing tickets you also agree to not leaving negative or any reviews due to circumstances out of our control such as Bad weather, mechanical issues, boat guest capacity not being met and having to cancel tour.

If you book with us you agree to all of our policy terms and conditions