No Refunds within 48 HOURS FROM THE CHECK-IN TIME OF THE ACTIVITY a reservation cannot be cancelled, and the full amount of the cost of the tour will be charged.
Reservations made inside the 48 hours prior to the start of the activity cannot be cancelled, and the full amount will be charged to the credit card account on file, regardless of the client’s participation in the activity, or not.
Travel Interruptions: If you experience travel interruptions due to Covid-19 we will be offering full refunds.
For Parties of Eight (8) or more the cancellation policy time is 72 hours.
NO SHOWS will be charged the full amount of the cost of the tour. No exceptions.
Maui Sunriders Bike Co. reserves the right to cancel a tour, without notice, due to SEVERE weather conditions, lack of participation or mechanical failure. If this occurs, Maui Sunriders will give you an opportunity to re-schedule or a full refund.

Terms & Conditions
Phone and online reservations are our principal booking systems. When upon a reservations a customer submits a credit card account number it is mutually understood and agreed that his/her reservation is confirmed, and at check-in time his/her space will be guaranteed.

Absolutely NO BEGINNERS
No PREGNANT WOMEN!
No children under the age of 7
MINORS (under 18) must be accompanied by an adult
Bike Manufacturers weight limit is 300lbs. / 122.5kg.
If you haven’t been on a bike in over 10 YEARS, we highly suggest you re-consider this bike ride. This isn’t a ride to re-familiarize yourself with biking, you should be confident and comfortable riding a bike.
Bikes must be returned by 3pm or a late return charge will be applied
Rental Agreement
This is a contract to rent only and not a contract to sell, the undersigned renter agrees that he/she has rented the item(s) herein described upon the express condition that it will at all times remain the property of the rental agent, Maui Sunriders Bike Co., that he/she has examined said item(s) and found it to be in good condition and he/she will return it in as good condition as when he/she received it, ordinary wear and tear excepted; that he/she will return any item(s) not functioning properly to the rental agent at once; that he/she will pay promptly all charges when due which accrue because of this rental, including damages to said item(s). In the event the renter fails to abide by any of the terms of this contract, the rental agent may repossess said item(s) without notice to the renter, and the rental agent is hereby released from any and all claims arising therefrom. All charges are based on the time said item(s) is in the renters possession whether or not in use. The rental agent is not responsible for accident or injury caused directly or indirectly by the use of the aforementioned rented item(s).

WHERE ARE YOU LOCATED?
We are located at 71 Baldwin Ave, Suite D3, Paia Hawaii, 96779.

To Find us, drive toward Kahului (Hwy. 30 from West, Hwy 311 from South) as if you were on the way to the airport. Turn right on Hwy 380. Followed by another right turn onto Hwy 36 ( Hana Hwy), follow the sign to Paia, which is about 7 (seven) miles down the road. Once in Paia town, at the only traffic light turn right onto Baldwin Ave. Approximately 150 yards on your left is the Paia Plaza Building, at 71 Baldwin Ave. where our office is located towards the back of the parking lot in Suite D3, behind the Pearl and Bap Sushi. (Not the Mana Foods grocery lot.)

WHERE DO WE PARK?
The closest parking lot is directly in front of our shop and it is $10 for the entire day.
There is free parking at the Paia Town Public Parking lot, and this lot is located on Hana Hwy before the Shell gas station and before you turn right onto Baldwin ave. (5 min. walk to our shop)
– Please don’t leave valuables in your car!
– Please don’t park in the Mana foods parking lot or where signs say 1-2 hour parking, as they do ticket in Paia.

DO YOU PROVIDE ANY WATER, COFFEE, OR FOOD?
We do provide complimentary water if you bring a reusable water bottle. Thank you for helping us be sustainable!

Available for purchase are Hawaiian juices, waters, as well as Hawaiian made Vitalitea Nitro Cold Brew Coffee & Kombuchas in the shop.

We have bike snacks made by Skratch, Honey Stinger, and PROBar for your ride such as energy bars, waffles, chews & goos, as well as performance energy & recover powders for your water.

DO WE NEED TO RESERVE IN ADVANCE?
HALEAKALA DOWNHILL: We do recommend reserving in advance as we do sell out the closer we get to the dates, especially around holidays and peak vacation times. If you have a certain date in mind I do recommend reserving to secure that date.

HALEAKALA UPHILL: We have a very limited supply of bikes/sizes for the uphill ride. You must reserve your bike/size in advance. Please call to reserve.

RENTAL BIKES: All rental bikes are reservable. We have a limited supply of bikes so we do recommend reserving in advance. Cruiser and townies are easier to rent on the spot, first come first serve…

CANCEL/CHANGE Policy: We have a 48-hour change/cancel policy so if you decide to move your date that you signed up for, as long as we have 48 hours notice we can take care of that for you.

Sometimes if your dates are flexible, guests can get away with booking the week of or even the day before.

If you have the flexibility in your schedule, we do recommend booking earlier in your trip to allow room to reschedule in case of inclement weather or even sickness.

HOW LONG IS THE HALEAKALA BIKE RIDE & HOW LONG DOES IT TAKE?
The Maui bike ride down Haleakala is approximately 24.5-25 miles from the drop-off point near the top of Haleakala to our shop in Paia. Haleakala has an average grade of 5% and is 98% downhill. There are many switchbacks on the first portion of the Maui volcano bike ride that eliminate any excessive steepness. Without stopping, the bike tour takes about 1 ½ hours to return to sea level and typically return between 11:45 am – 12 pm and have lunch in Paia. On our self-paced Maui bike tour, you can also take your time and stop as you please. Many bikers stop to eat at the various restaurants along the route or stop to check out the little town with its many shops and galleries on the way down. On average, with stops, most people return between 12:30 pm – 2:30 pm. Regardless of how you design the day, you have until 3:30 p.m. to make your way back down to our shop in Paia, which is the end of the ride.

WHAT SHOULD WE WEAR ON THE BIKE TOUR?
Closed-toe shoes are strongly recommended. For the Haleakala Downhill, normally shorts and a shirt are okay since most of the Haleakala bike ride will be later in the day when the weather is warmer. At 6500′ around 10:30 am it is typically low to mid 60’s. In addition, we provide rain/windproof pants and jackets, as well as gloves included in the tour. We also provide a backpack to put any layers or purchases in on the way down. If the weather looks overcast, windy, or rainy we recommend wearing some more layers such as pants and a long sleeve shirt that you can remove. With these conditions, it can feel like the mid to high 50’s.

ARE THERE PLACES TO EAT ALONG THE ROUTE?
On the Haleakala bike ride, you will have many opportunities to stop for brunch or lunch at various restaurants along the route. Our Maui tour guides will point out all the available options on the ride up. You will only need to pack food for your Haleakala bike tour if you prefer to have a picnic instead of purchasing food along the way. The first food/beverage/restroom stop will be the Kula lodge about 25-30 minutes into the ride (usually around 11am). Bike locks are provided so that you can lock your bike and helmet and be free to go to a restaurant or simply to check out the little towns along the Maui bike route.

DO YOU OFFER HOTEL PICKUPS?
We eliminated hotel pick-up and drop-off where you spend more time driving around in a van than on the actual bike ride. Since our tour is self-guided, everyone finishes the ride at different times. By riding back to our shop in Paia, you‘ll be able to explore the North Shore of the island and get to see a little more of the charming small towns in Maui. All our guests enjoy the freedom of having their car and exploring Paia, North Shore beaches, and waterfalls or even going up to the summit for sunset after the ride. Whether you are driving from the south side of the island or the west, directions to our shop are as simple as three right turns and you’re at our front door. By eliminating hotel pick up and drop-offs, also helps to keep our rate one of the lowest on the island.

ARE THERE ANY RESTRICTIONS?
There are a few restrictions for your safety. All Maui volcano bike riders must;

– be confident and experienced at riding a bike with hand brakes
– not weigh more than 300 pounds
– not be pregnant

Minimum age: Children must be at least 12 years old and a minimum height of 4’10” to ride on their own bike. We trust the judgment of the parent or guardian in determining the child’s skill level. Younger children who are at least 7-11 years old and under 80lbs. can ride on a trailer bike where they pedal behind an adult without having to steer or brake on their own, much like a tandem bike. All minors under the age of 18 must be accompanied by a parent or guardian.

Maximum age: No restrictions. We have had a 90-year-old bike rider join us, and he was an inspiration to us all. It was actually his fourth time to bike down the Haleakala volcano.

HOW DID BIKING DOWN HALEAKALA START?
In 1983, “Cruiser Bob” the originator of the “Maui Volcano Bike Tour” created what is today one of the most popular Maui activities. Bob’s Haleakala bike tour became an instant success story. It grew rapidly with thousands of visitors a year riding down the volcano. Due to his success, many other companies were formed that used Bob’s biking tour as a model. A few of them are still here, while Bob moved on to other biking adventures. Some claim to be the “original,” but this fame belongs rightly only to Cruiser Bob.