Guest Cancellations:
Guest will receive a full refund for cancellations up to 48 hours prior to departure date. Guests that cancel within the 48 hour period prior to departure will receive a credit for use at a later date. Credit must be used within one year. No credit will be issued for cancellations received 48 hours before departure.

Unforeseen Weather:
Cancellations due to unfavorable weather conditions will be determined on a case-by-case basis.

Operator Cancellations:
In the event of unforeseen vessel maintenance, guests will receive a full refund.

Kamaʻāina / Military Rates require a valid photo ID upon check-in. Those without valid proof of Hawaii Residency or Military status will be assessed the full price upon check-in.