Any cancellations or schedule changes must be made within 24 hours before the departure time on the reservation date in order to receive a full refund of the tour fees (excluding processing fees and tax).

Cancellations or changes made 24 hours before the tour departure will result in a 100% fee charge.

What do I need to bring?
We suggest you have on hand:

• Flip flops
• A bathing suit
• A towel
• Sunscreen
• A rash shirt and/or swim shorts if you’re looking for more protection from the sun. We also offer wetsuits for rent for $10 per person.
• A light jacket
• Cash or card for wetsuits or photo packages
• Seasickness medication. You can pick up seasickness tablets cheaply from local drugstores, or, if you only ever experience very mild motion illness, ginger-based drinks can help stave it off. We also offer reusable PSI bands for purchase on the bus for $25 (pack of two).
• A waterproof camera. Without a camera? Dolphins and You provides professional photography and videography for an additional $79
• Please try to limit your belongings to one bag per person for the sake of space onboard.

What shouldn’t I bring?
The following are provided by Dolphins and You, so there is no need to bring along:

• A taro burger lunch (vegetarian options available)
• Snorkel mask and fins
• Hydration (water and lemonade)
• We do not recommend bringing expensive jewelry or technology that is not waterproof. Dolphins and You is not responsible for lost, stolen or water-damaged items.

What time will I be picked up from my hotel?
Please see the schedule for each tour’s pickups below. More detailed pickup information will be included in your tour confirmation email.

7 AM Tour

Aqua Palms Waikiki: 5:15 AM
Ala Moana Hotel: 5:20 AM
Prince Hotel: 5:25 AM
Ambassador Hotel: 5:30 AM
DFS T. Galleria: 5:35 AM
Hyatt Regency: 5:40 AM
Waikiki Marriott: 5:45 AM
New Otani: 5:50 AM
Ko Olina Beach Club: 6:25 AM
Aulani Disney: 6:25 AM
Meet at Waianae Boat Harbor at 6:45 AM

11 AM Tour

Aqua Palms Waikiki: 9:15 AM
Ala Moana Hotel: 9:20 AM
Prince Hotel: 9:25 AM
Ambassador Hotel: 9:30 AM
DFS T. Galleria: 9:35 AM
Hyatt Regency: 9:40 AM
Waikiki Marriott: 9:45 AM
New Otani: 9:50 AM
Ko Olina Beach Club: 10:25 AM
Aulani Disney: 10:25 AM
Meet at Waianae Boat Harbor at 10:45 AM

What if I can’t swim well?
Our guides are great with first-time snorkelers, and every guest is outfitted with a life vest to stay afloat.

It’s worth noting that the process of getting into the water with the dolphins can be more strenuous than the second snorkel location, which is much more relaxed. This is because the dolphins are moving, so those who can swim better and faster may have a better chance of seeing the dolphins closer. It’s best to let our guides know in advance if you would like extra attention or assistance while in the water.

Is there an age limit for swimming with the dolphins?
In the interest of safety, we are unable to take guests who are 2 years old and under at this time.

We recommend that only guests who are 2 years and older join our tours.

All other ages are welcome! We have life vests for all ages. Our trained crew of lifesavers and free divers are excellent at helping first-time snorkelers feel comfortable in the water. In the water and on the boat, however, small children should always be accompanied by a parent or guardian. There is no max age for the dolphin swim.

Am I guaranteed to see dolphins?
Hawaiian Spinner Dolphins are wild marine animals, so we cannot guarantee with absolute certainty that we will encounter them. However, the vast majority of our tours (more than 90 percent) do see and swim with dolphins.

Can I touch the wild dolphins?
No. Touching marine life and coral is illegal by Hawaii state law. Contact with human skin can make dolphins and sea turtles more susceptible to disease and cause them stress.

But the animals often come close by our guests, and simply being in their presence is incredible.

Does Dolphins and You provide transportation?
We provide transportation from and to 10 locations within Waikiki and Ko Olina free of cost. It is included in your trip price.

Alternatively, you may meet us at the Waianae Boat Harbor if you would like to provide your own transportation.

When is the best time to see dolphins?
In Hawaii, we are lucky to have dolphins in our bays year-round and throughout the morning. Both of our tours have an equal likelihood of encountering dolphins. We cannot guarantee dolphin sightings.

Will I see whales during the tour?
Though not guaranteed, it is possible to see whales on our tours during the peak months of December and March!

If our captain spots whales, we will get as close as possible by federal regulations.

Is there a restroom on board?
There is a public restroom in the harbor, and there are two full restrooms on board the boat. There is no restroom on the tour bus.

Are we allowed to drink alcohol on the boat?
Alcohol is only available for purchase on the boat after all water activities are completed for safety reasons.

Please bring cash or a card if you are interested in purchasing adult beverages onboard.

Are tips required?
Tipping the crew is appreciated but not solicited. A tip jar is made available to guests at the end of each tour.