Parties of nine or less will receive full refund with 48 hours notice of cancellation. Parties of ten or more require 72 hours notice of cancellation for a full refund. Full refunds will be given in case of operator cancellation.

Where do you depart from?
We are located on the Big Island of Hawaii and depart from the Kailua Pier in the heart of Kailua Kona on the west side approximately six miles south from Keahole Kona Airport.

What if I’ve never snorkeled before?
We specialize in accommodating those who are new to snorkeling and non swimmers. We offer “Snorkeling 101” for beginners or those wanting a refresher course. Our location is a protected bay that offers calm pool like conditions and we offer an array of flotation water toys including: ski vests, life jackets, noodles, sea view boards, boogie boards and inner-tubes. Our Captain’s and Crew are First Aid, CPR and Life Guard certified. There are always at least 3 designated Life Guards who are on watch while anyone is in the water.

Do you have prescription masks?
Yes, we offer masks with built in prescription lenses ranging from -1.5 to -7.0 at no additional charge.

Can I bring my own snorkel gear?
While we encourage our guests to bring their own mask, fins and snorkels we DO NOT allow the use of full-face masks on our excursions aboard the vessel, Kanoa II. During snorkeling activity, the need for more oxygen requires us to breathe faster. With a full-face mask, some of the exhaled carbon dioxide may not fully exit the device and it is possible to breathe in the contaminated air that has potential to lead to unconsciousness and fatalities.

As a result of many full-faced mask incidents in Hawaii, many snorkel tour operators, SCUBA companies in the State of Hawaii have prohibited the use of full-face masks including Hawaii Ocean Project, Snorkel Bobs, and Pride of Maui to name a few. We thank you for your understanding.

Do you offer wetsuits?
Yes, we offer rental wetsuits. Our water temperature ranges from about 78 – 82 degrees. Most of our guests are comfortable with there swim suits or a rash guard to keep them from getting chilled, however we understand that some get chilled more than others and have these suits available for an additional charge of $8.00 for a wetsuit top and $12.00 for a shorty wetsuit. (tax included)

Can you accommodate Wheelchairs?
Yes, Body Glove Cruises is wheelchair friendly, our customized boarding ramp, with portable extensions accommodates all wheelchairs including manual, electric and scooters. The lower deck of the 65′ catamaran is fully accessible from bow to stern including tables and restrooms. We also limited handicapped parking on the Kailua Pier where we depart for our ocean adventures. To obtain pier parking access please travel with your handicapped parking placard and when making your reservation let our team know your parking needs. Passes are limited and issued on a first come and first serve basis.

Do you have bathrooms or showers on board?
Yes, we have three large bathrooms and 2 outdoor fresh water showers on our boat.

I have special dietary needs, can you accommodate me?
For those requiring special dietary needs, we provide Gluten free, Vegan, Vegetarian requests at no extra charge with 48 hours notice.

Scheduled times and menu items are subject to change, based on season and items available.

What should I bring with me?
For our snorkel dolphin adventure, we recommend you bring your suit, towel and sunglasses. If you wish to SCUBA, or wish to purchase cocktails or retail items such as underwater cameras or GoPros, we recommend you bring extra cash or a credit card. If you are joining us for our Historical Dinner Cruise, we recommend a light weight jacket and comfortable flat shoes. We accept all major credit cards.

Can we go ashore during our cruise?
No, in order to protect the sensitive coral reefs, marine shoreline and the safety of our guests no one is allowed to climb onto land. Each vessel will act as your private island allowing you to come and go as you please while you enjoy your day at sea.

Where will I find free parking?
You are welcome to park for free at our office located one block away from the Kailua Pier. You may park at the Hotel King Kamehameha which is closer however, they charge by the hour. If you require handicapped parking there are two stalls located in the cul-de-sac in front of the Kailua Pier but come early as they are used frequently. We also have access to pier parking however, it is by reservation only and you must have a handicapped placard to obtain it. Please ask one of our team members for more details when you are making your reservation for your ocean adventure.

Will we see whales?
The best opportunity to see whales is between late December and late March when the Humpback Whales migrate to Hawaii from the north Pacific. During that time of year, we offer daily Whale Watching cruises and guarantee sightings or come again Free! There are several other species of whales that live in Hawaiian waters year around and are occasionally seen during one of our cruises.

Will we see dolphins?
There is a 98% chance of seeing dolphins all year around from our boat as they enjoy riding our wake. On rare occasions they come to visit us at our snorkel location. Dolphin sightings are guaranteed or come again for free on our Deluxe Snorkel & Dolphin Watch.

Do you provide hotel pick-ups?
We do not provide hotel pick-ups. Our vessel departs from down-town Kailua Kona, at the north end of Alii Drive, from the Kailua Pier. Taxis, Uber and Lyft are options for transportation if you’re staying outside of walking distance.